Ara Platform

Manage every device from one platform

Ara is the device management platform custom-built for provisioning, monitoring, and troubleshooting all DataRemote devices — with the real-time visibility and control fleets demand.

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Ara device management platform dashboard

All devices online

Live fleet status

API-first

Platform overview

Provision, monitor and troubleshoot — remotely

From a single pane of glass, Ara gives operators a real-time view of every POTS IN A BOX® appliance — bring devices online, watch line status, run diagnostics, and resolve issues remotely. Built and maintained in-house, Ara exposes every configuration through a developer API so service providers can integrate provisioning, monitoring, and billing into their own systems.

24/7

Always-on visibility

Live status across every device, every line

Truck rolls for diagnostics

Resolve issues remotely, without a site visit

API

Every configuration exposed

Built for provisioning, billing & OSS/BSS integration

Capabilities

Simplify device management

The engine behind the industry's largest POTS replacement deployments.

Real-Time Device Access

Always-on connection to devices
Streamlined provisioning and troubleshooting
Live diagnostic tools

Advanced Security Features

Role-based user access control
End-to-End encryption
Flexible SSO integration options

Comprehensive RESTful API

Scalable device management and control
Easy provisioning and support system integration
All device configurations accessible via API

Customizable Device Collection Hierarchy

Effortless scalability for growing device networks
Flexible grouping for targeted device management
Optimized workflows for specific business needs

Live Notifications for Device Monitoring

Increased operational awareness
Proactive issue resolution
Reduced response time

Unified User Experience

Mirrors device local UI
Efficient support staff training
Intuitive navigation and control

Spec Sheet

Device Management Platform

DataRemote Ara

Real-time device control, delivered through Ara — with every function exposed through the API.

Core Management Functions

Remote Reboot
Remote Firmware Upgrade
Get Parameter
Set Parameter
Complete Factory Reset
Config Upload/Download
Syslog Download

Total Device Control

Key Advantages

Real-time link to Ara immediately updates with no wait for call-home
Intelligent reduced bandwidth consumption
No reboot with configuration changes
Live push notifications
Same experience on Ara UI & Device UI
Built to support carrier scale infrastructure growth

Responsive & Reliable

Advanced API

All Ara functions are also fully available via APIs
APIs enable the full integration into ordering, billing, and care systems
APIs can be implemented to retain the real-time update capabilities

Seamless Integration

Benefits

We've Got You Covered

Delivering operational efficiency, cost reduction, and an unparalleled customer experience in a secure solution is the core mission of Ara.

Faster Provisioning

Guarantee provisioning efficiency through Ara's efficient, accurate, and highly available systems

Fewer & Faster Truck Rolls

Reduce the number of truck rolls, decrease the mean time to repair, and make better-informed technicians

Advanced Monitoring

Monitor network availability, quality of service, FXS registrations, & more with Ara's API & live notifications

Secure & Reliable

Build trust with Ara, knowing that all data and functionalities are protected, accurate, and reliable

Fewer & Shorter Service Calls

Improve first contact resolution rate, average handling time, and customer satisfaction

Build Add-On Services

Build addon services & products that go beyond Ara's device management platform with API & live notifications

Software

Intelligent software, built in

Ara pairs with on-device software features that keep every line detected, protected, and connected.

AI-Enhanced Line Auto-detect
Enhanced Firewall Features
Multi-LAN and IPv6 Support
eSIM Support and SIM Failover
Enhanced Failover / Fallback
Enhanced Geo-Location Support

Ara frequently asked questions

What is Ara?

Ara is DataRemote's cloud device management platform for provisioning, monitoring, and troubleshooting every DataRemote appliance in your fleet — with real-time visibility, live diagnostics, line-status alerts, and a full developer API.

Which devices can Ara manage?

Ara manages the entire POTS IN A BOX® lineup — including the 90X5, 90X1, 90X2, VAB-1, CDS-9090, and CDS-9010 — from a single interface.

Does Ara require a truck roll to diagnose issues?

No. Ara maintains an always-on connection to each device so operators can run live diagnostics, push configuration changes, and resolve most issues remotely — eliminating truck rolls for troubleshooting.

Can Ara integrate with our existing systems?

Yes. Every Ara function is exposed through a comprehensive RESTful API, enabling full integration into ordering, billing, provisioning, and care (OSS/BSS) systems — with real-time update capabilities preserved.

How does Ara handle security and access control?

Ara provides role-based user access control, end-to-end encryption, and flexible SSO integration so teams can manage devices securely at carrier scale.

Do configuration changes require a device reboot?

No. Ara applies most configuration changes without a reboot, and its real-time link means updates take effect immediately — with no wait for a device call-home.

See Ara in action

Request a walkthrough of the Ara device management platform and developer API.

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